• The following resources are available to you. Be sure to check out our Newcomers section for a laundry list of services you might need and information on how to sign up. We also have information about living in the greater Charlotte region. You can also visit the City’s Customer Service Center at 234 Dale Earnhardt Boulevard to set up your water service and ask other questions you might have about your new home. For questions, you can call 704-920-4399
• Welcome!
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City of Kannapolis Residents

Whether you’re a native or a newcomer, this section of the Kannapolis website is for you. Customer service is very important to the City, so we’ve created a comprehensive online resource center to help you access City services. From paying your water bill to reserving a picnic shelter at one of our local parks, you can accomplish a wide range of tasks with just a few clicks of a mouse.

How does it work? Residential City Services is your gateway to various City departments. Think of it as your one-stop-shop for City services that’s available on demand 24 hours a day, seven days a week. Here you will find assistance with many common requests, such as how to start water service, acquire a new roll-out trash container, report a pothole, obtain a police report, reserve an athletic field and much more. Just locate the topic that pertains to your need and follow the link to start the process.

Another new online resource is the citywide Questions and Answers section. This all-inclusive list of frequently asked questions covers everything from when the Rotary Express runs to how the City manager and mayor work together.

For your added convenience, each City department also has its own frequently asked questions section. So if you know which division your question relates to, you can navigate directly to that department’s FAQs page to locate the information you need even more easily.

Lastly, we’ve also added a Forms and Documents section. This includes various items that pertain to daily life in the City, from applications to ordinances to City code.

If you are a business owner, be sure to visit our Businesses section, where you’ll find everything you need to know about doing business in the City.

As always, feel free to contact us if you have a particular question or concern. We are glad you call Kannapolis your home!