Sign-up for Water and Sewer ServiceFinance & Tax
The City of Kannapolis offers water and sewer service to its citizens and businesses. Upon completion and approval of the application, service is instituted within 2 business days.
All parties receiving water and/or sewer service shall pay for such service in full accordance with the schedule of rates, fees and charges set by the City. Collection procedures do apply on delinquent accounts. If you are not the legal property owner of the service address, a $50.00 deposit is required to open an account.
As mandated by the U.S. Federal Trade Commission Identity Theft Prevention Program, the City must require applicant's of individual accounts to furnish documented proof of their identity before service is approved in addition to any documentation the City requires. Documentation will be verified.
INDIVIDUAL ACCOUNTS: If applying for service as an individual who is the residential property owner, a renter/tenant (a copy of the lease agreement is required), or as an individual landlord, the applicant must provide two separate forms of identifying information to open an account under FTC regulations.
ONE: A current and valid government issued photo ID. Any of the following are accepted: US Federal ID or State issued issued driver's license or ID card, passport or US Military ID.
TWO: A valid Social Security number OR any of the following are accepted: A certified US birth certificate, passport from nation wtih proper INS or DHS documentation issued by the United States Government indicating legal presence. PLEASE NOTE: IRS issued taxpayer ID cards are NOT accepted under the FTC regulations.
Additionally, if the account is being opened by a Guardian Ad Litem or legal Power of Attorney for the account holder, a copy of the appropriate legal documents are required for service.
If a joint account, EACH applicant must provide their information and documentation under the FTC Identity Theft Prevention Program in addition to any documentation the City requires.
BUSINESS ACCOUNTS: If applying for service as a business in which the business is the legal property owner or as a renter/tenant (a copy of the lease agreement is required), then a legal authorized representative of the business can open the business account. Sole proprietors must provide two separate forms of identifying information to open an account under FTC regulations as referenced under Individual Accounts.
Additionally, anyone conducting any type of business or service within the City limits, must have a current City of Kannapolis business privilege license unless exempt under state statutes, before service is approved. You must provide your City of Kannapolis license number. See Business Privilege Licenses for more information.
See City Ordinances for further information or call the Customer Service Center at 704-920-4399.
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Questions & Answers
How Do I Apply For Water/Sewer Service?
The City of Kannapolis offers water and sewer service to its citizens and businesses. Upon completion and approval of the application, service is instituted within 2 business days.
All parties receiving water and/or sewer service shall pay for such service in full accordance with the schedule of rates, fees and charges set by the City. Collection procedures do apply on delinquent accounts. If you are not the legal property owner of the service address, a $50.00 deposit is required to open an account.
As mandated by the U.S. Federal Trade Commission Identity Theft Prevention Program, the City must require applicant's of individual accounts to furnish documented proof of their identity before service is approved in addition to any documentation the City requires. Documentation will be verified.
INDIVIDUAL ACCOUNTS: If applying for service as the residential property owner, renter/tenant (a copy of the lease agreement is required), sole proprietor of a business or as an individual landlord, the applicant must provide two separate forms of identifying information to open an account under FTC regulations.
ONE: A current and valid government issued photo ID. Any of the following are accepted: State or US Territory issued driver's license or ID card, passport from any nation with an unexpired INS stamp such as the I-94 or I-551, or US Military ID.
TWO: A valid Social Security number OR any of the following are accepted: A certified US birth certificate or documentation issued by the United States Government indicating legal presence. PLEASE NOTE: IRS issued taxpayer ID cards are NOT accepted under the FTC regulations.
Additionally, if the account is being opened by a Guardian Ad Litem or legal Power of Attorney for the account holder, a copy of the appropriate legal documents are required for service.
If a joint account, EACH applicant must provide their information and documentation under the FTC Identity Theft Prevention Program in addition to any documentation the City requires.
BUSINESS ACCOUNTS: Sole proprietor's must apply under an individual account otherwise, if applying for service as a business in which the business is the legal property owner or as a renter/tenant (a copy of the lease agreement is required), then a legal authorized representative of the business can open the business account.
Additionally, anyone conducting any type of business or service within the City limits, must have a current City of Kannapolis business privilege license unless exempt under state statutes, before service is approved. You must provide your City of Kannapolis license number. See Business Privilege Licenses for more information.
See City Ordinances for further information or call the Customer Service Center at 704-920-4399.
How Do I Make Water/Sewer Payments?
The City of Kannapolis is pleased to offer several payment methods to save you time and ensure that your monthly payment is made on time. For more information or if you have questions about these services, please call 704-920-4399, Monday-Friday, 8 am to 5 pm.
Option 1: Use the Automated Telephone Payments via the IVR system - Just call 704-920-4400 and follow the prompts. We accept Visa, MasterCard, American Express, Discover and electronic check. Please note, you must have your 10 digit water/sewer account number ready when using this service. There is also a $2.75 convenience fee for payments by phone.
Option 2: Pay via online bill pay. Click here for more information and to access the system. There is a $2.75 convenience fee for payments online.
Option 3: Automatic Bank Draft - Just fill out the bank draft application and submit it to the Customer Service Center.
Option 4: Come to the Customer Service Center - As always, you are welcome to come in person and pay your bill using either Visa, MasterCard, cash or a personal check. There is a $2.75 convenience fee for payments by credit or debit car. Our office is located at 234 Dale Earnhardt Blvd. Kannapolis, NC 28081.
Option 5: Pay online via your online banking services. There is no convenience fee charge for this option.
Option 6: Payments are also accepted by mail.
The following options do NOT require a convenience fee:
- Payments made in person using a check or cash
- Payments received by mail
- Automatic Bank Draft
- Payments made through customers Online Banking options
What are the Water/Sewer Rates?
Residential Inside the City Limits:
Water: Base $3.30 $5.40 Per 1000 Gallons
Sewer: Base $3.80 $5.30 Per 1000 Gallons
Residential Outside City Limits:
Water: Base $3.96 $6.48 Per 1000 Gallons
Sewer: Base $3.80 $5.30 Per 1000 Gallons